Saturday, October 26, 2013

9 Leadership Lessons From America’s Pastime

“It’s like deja-vu, all over again.” - Yogi Berra

It’s September, and that means back to school, and the beginning of Fall. But even as summer winds down, America’s pastime of baseball is just heating up with pennant races that will lead to the playoffs and the World Series in October.

My love of baseball is clear from this video about my wedding — and my love of baseball is year round.

Today, my New York Mets might be eliminated from playoff contention, but lots of teams will be playing meaningful games for several weeks to come. In the meantime, here are nine timeless leadership lessons from America’s pastime, or one for each inning.

Whether you’re a baseball fan or not, you can benefit from applying the game’s most important lessons:

1) You can’t hit a home run unless you swing for the fences.
Leaders must think big and act big. You can’t accomplish huge things unless you go for it. Of course, in baseball, with two strikes, you should choke up and just try to make contact — and in business, there is a time to settle for less. But always start by thinking big.

2) The best players aren’t afraid to get their uniforms dirty.
Leaders must live by example, and that means demonstrating they can get “in the weeds” and handle basic, menial tasks when necessary. As CEO of a startup, I know that we’re too small to have too many defined roles at the organization. If I have to take the garbage out sometimes, that’s okay. Sometimes getting your uniform dirty inspires others to work that much harder.

3) Measure everything that matters.
Billy Beane ushered in a new era in baseball with the 2002 Oakland A’s. Made famous by the book and movie Moneyball, Beane demonstrated that by measuring statistics such as on-base percentage, he could field a competitive team for less money than the teams who relied on gut instincts alone. Great leaders use all of the data and analysis they can get their hands on to make smart, informed decisions.

4) It’s more about the team than about any one superstar.
In baseball, more than in any other team sport, individuals make less of a difference than the whole team. Even a dominant pitcher only plays once every five days. The best leaders recognize that the whole is greater than the sum of its parts, and while it’s great to have top talent, it’s the whole organization that must perform in order to succeed.

5) Don’t go down looking.
It’s important as a hitter to be patient and wait for your pitch — but with two strikes against you, you’ve got to swing the bat. (Mets fans will recall, we learned this the hard way with Carlos Beltran in 2006.) Great leaders have strong convictions, and they don’t go down without a fight for what they believe in.

6) Keep your eye on the ball.
Hitting a major league pitch is one of the most difficult tasks in sports, if not the most difficult. In order to succeed, players must be laser focused on the ball coming at them at 80-100 miles per hour.

In business, it’s also essential to stay focused. Great leaders know at any given moment what their top priorities are for the day, month, quarter and year. The best leaders are focused even on a 3-5 year plan.

7) Hit ‘em where they ain’t.
Willie Keeler, one of the greatest hitters of all time, coined this phrase, which essentially means, it doesn’t matter how hard you hit the ball, just hit it where the opposing players aren’t standing, and you can get a hit.

In the same way, great entrepreneurs realize that as long as they can find a market need, and solve an existing problem, they can build a successful organization. It doesn’t have to be sexy, and you don’t have the build the next Facebook to be a great leader.

8) Be ready for a curve ball — or a change up.
You can be a great fastball hitter, but unless you can hit a major league curveball and change up, it won’t matter. Isaac Asimov said, “The only constant is change.” Great leaders are responsive and adaptable — they know that in order to succeed, they’ll have to ready their organizations for anything and everything. Key players can knock a fastball out of the park, but are also prepared for the unexpected.

9) Talent wins games, but team chemistry wins championships.
You can have the best players in the league and the smartest, most strategic manager and coaches — and that might even win a lot of games. But if the players don’t get along well, if the team doesn’t gel, if the entire group doesn’t have great chemistry, they won’t win a championship.

Famed management expert and author Peter Drucker once said, “Culture eats strategy for breakfast.” The best leaders recognize that more important than any vison or strategy is building a team that believes in each other and in the organization.

      Bio: Dave Kerpen is the Founder & CEO of Likeable Local and the New York Times bestselling author of two books, Likeable Social Media and Likeable Business.

Leadership Lessons from the World's Religions

Many of the world's great religions have been going strong for thousands of years. How many institutions or businesses can claim that kind of success (quick - can you name 5 companies that have been in business over 200, no less 2000, years)? Whether you believe in a religion or not, there's no questioning the fact that the world's major religions have been going strong far longer than most companies, organizations and even governments. What best practices can you learn from these religious institutions to keep your organization going strong long into the future?

1. Put regular celebration and recognition of your stars on the calendar.
Make it impossible to forget. This is not always easy to do (have you ever seen an Employee of the Month plaque that is up-to-date?). Put event funding in your budget and hold the event at the same time every year or quarter to make it a habit. Make something about the event fun, unforgettable, and rewarding in its own right. At Andy's real estate company Rock Properties in Newark, NJ, families are invited to the annual celebration dinner and the company mascot Rox attends in full costume. Organizers hide wrapped rock candy in spaces all over the room. Rox and the children hunt for the candy and then pose for pictures together. Children love the event every year and begin to ask their parents months in advance when they can collect rock candy and see Rox again. This makes sure the adults in charge don't let lapse the importance and scheduling of the annual employee recognition dinner.
 
 
2. Incorporate rituals and traditions.
Rituals and traditions make events meaningful for participants. At the annual Rock Properties dinner, a group photo is taken, put in a frame with a large mat, and everyone in attendance autographs the mat with a short personal note. The annual framed picture with autographs then hangs in the Rock headquarters for all to see. Staff and families line up to not miss the chance of signing the annual plaque - they want to be included for all-times sake. This gives the entire dinner added meaning.

3. Have a clear company mission that gives meaning to the whole organization.
How painful are most mission statements to read? If your company has one, can you recite it from memory? If your mission statement is longer than the Lord's Prayer or the Serenity Prayer, think about shortening it. If the gist of it fits on a bumper sticker, even better. For example, Zappo's: Delivering Happiness.

4. Tell the story of how your organization was founded and how it developed. Almost everyone knows where Hewlett Packard started (a garage) or GE started (Thomas Edison's labs). Have a short, simple version of how your company came into being that can inspire your staff, customers, and investors. Then tell that story, over and over. Stories inspire.

5. Keep your message simple and repeat it often.
Your company may be global, but if it's not, imagine it is. How are you going to communicate your mission to far-flung employees who speak different languages? Keep your message simple, don't try to communicate more than one or two main points at a time, and repeat the message often - just like religions do.

6. Change with the times while staying true to your core mission.
Always look to the future but always experiment with change. Any innovations should meet the test of your mission and should be reversible if they don't work. Even the Pope is on Twitter now - surely, your organization can innovate. 

7. Eat meals with your employees and customers.
When is the last time you invited your largest clients to a meal together? Have you ever seen the frenzy surrounding a free pizza lunch with the office staff? These should be regularly scheduled events, tied to the seasons or other events, so they don't get skipped. Meals bring people together, are fun, and memorable.

These seven practices have all helped Christianity, Islam, Judaism, and other world religions thrive for thousands of years. Even if you hate organized religion, you have to appreciate that these institutions must be doing something right to last so long. How can you implement these practices to become a better leader and help your organization thrive?

Dave Kerpen is Jewish. He is the founder and CEO of Likeable Local. He is also the cofounder and Chairman of Likeable Media, and the New York Times bestselling author of Likeable Social Media and Likeable Business.

Organizations Every CEO Should Consider Joining

It’s lonely at the top. Even with my wife as my business partner, and an amazing Advisory Board, my entrepreneurial journey has been at times a scary one.

Three-and-a-half years ago, I joined an organization which changed my life for the better — Entrepreneurs Organization (EO). I joined it to help grow my growing business, not knowing that I would meet my closest friends there and focus on personal growth and family growth as much as any business issues. I have no doubt that the formula works, though. Three years after joining EO, I am a better CEO, leader, father, husband and person.

Here is information about five organizations that every CEO should take a look at:

Business Networking International (BNI)
BNI is a great organization for the solo entrepreneur (solopreneur). Focused on lead-sharing and networking, I joined BNI after my wife and I started our first company six years ago. I met a great group of men and women, including solopreneurs and salespeople, who met weekly over breakfast and really cared about helping each other grow their sales.

After a year or so, as we began to focus more on national clients, I left the organization. But five years later, I still maintain some of the friendships I got from the organization. Even if you run a larger organization, consider BNI for your local salespeople.

Recommended for: Solopreneurs & Your Local Salespeople

Young Entrepreneurs Council (YEC)
I joined YEC just at the tail end of my qualifying as “young” — age 35 — but recently they upped the age requirement to 40. (Woohoo, I’m still young!) If you’re age 40 or younger and a founder of a company doing $1 million a year or more in revenues, this organization is for you.

I’ve found the number one asset of YEC to be online PR and marketing — there is also lots of networking and information-sharing through its exclusive Facebook group and LinkedIn group. Especially if you’re a young CEO in technology or a communications, this is a great group to join.

Recommended for: 40 and Under Founders/CEOs

Entrepreneurs’ Organization (EO)
I mentioned my love affair with EO at the start of this post. The truth is, if I had to choose just one of the five, it would be EO. For founder/CEO’s of fast-growing companies doing at least $1 million/year in revenues or having received $2 million in venture funding, EO includes great speakers, events and networking.

But the lynchpin of EO is the Forum experience: Each month I get together with eight close peers and we all confidentially share our business, personal and family concerns. One member each month, with the help of a peer coach, does a deep dive “presentation” on an area of concern.

If you’re not doing $1M in revenues yet but you’re doing $250,000, you may also qualify for EO’s Accelerator program.

Recommended for: Founders/CEOs of $1M+ Businesses

Young President’s Organization (YPO)
YPO is very similar to EO — the two key differences are that the revenue requirements for YPO are higher (depending on your type of business) and you don’t need to be a founder of the company, simply its’ current leader.

While I’m not in YPO yet, I’ve spoken for YPO Forums and met several great friends who are in YPO. And given its similarity to EO in terms of Forums and amazing events, I can whole-heartedly recommend YPO for those who qualify.

Recommended for: CEOs of companies with annual revenues over $12M

Vistage
The only non-acronym here. I’ve only attended one meeting of Vistage, but I do know many CEOs who belong. It’s similar to YPO and EO in that all members participate in monthly Forum meetings with peers, except in Vistage, they’re joined by a paid coach/moderator who also does 1-1 business coaching with each member.

Also, with Vistage, the focus is strictly on business, versus EO and YPO which take a more holistic approach.

Recommended for: CEOs who want to focus on business and receive coaching
These five organizations will not only make it less lonely for you as a CEO and/or entrepreneur, they’ll help better prepare you for the challenges that lie ahead in a fun and social setting.


Author: Dave Kerpen


Bio: Dave Kerpen is the Founder & CEO of Likeable Local and the New York Times bestselling author of two books, Likeable Social Media and Likeable Business.

5 Reasons CEOs Should Spend Time In The Trenches


As a leader at your company, you probably aren’t looking for more to add to your to-do list, but you should always be seeking ways to improve your leadership and your company. And while there are many benefits to working in and around management — like peer insight and guidance from mentors — the rest of your workforce has a lot to offer as well.

Here are five reasons why you need to spend time in the trenches with your employees: 

1. Gain Empathy
Great leaders are able to inspire and incentivize people to be their very best. This requires the ability to see the world through the eyes of your team members. Understanding their professional challenges and aspirations comes easier if you’ve “been there.”

A fantastic example of a leader who dove into the trenches to uncover the challenges facing different roles in his company is Frontier Airlines CEO Bryan Bedford, who appeared on an episode of “Undercover Boss.” While working in several low-level roles within the airline, he discovered huge flaws in the company’s operations, from employees having only seven minutes to clean an entire plane between flights to cross-utilization agents shifting between checking in patrons to manually loading luggage onto the plane in 104-degree heat.

Without having shared your team members’ experiences, or at least witnessed them, it’s hard to motivate them. You also gain respect by demonstrating your willingness to humble yourself, your motivation to learn from them and your ability to value their efforts for the company. 

2. Improve Leadership
If you want to direct an orchestra, you have to learn at least the basics of every kind of instrument. You can’t tell the string musicians how to make a sound you want if you don’t have a firm understanding of how they play their instruments.

It’s the same in business. You need to know the ins and outs of each department so you can direct them. Understanding what makes a sales professional successful allows a business leader to better mentor those in sales who need help. 

3. Grow in General Knowledge
Being a generalist means understanding what makes your company tick. Knowing a little bit about a lot of things enables you to know what results the company needs from each department or team member.

Great business leaders understand financial requirements, supply chain challenges, talent needs, marketing strategies, product development cycles, legal matters and market pressures. They then use that broad, general knowledge to connect the dots and successfully execute winning strategies. Spreading your time across multiple departments will give you more knowledge about many different parts of your company. 

4. Grow in Expertise
Most leaders “grow up” in one department before they’re elevated to management. They may have been great at sales or excelled as an attorney or software developer. There’s great value in being an expert, but once you attain a leadership position, you’ll likely run into situations that require expertise you don’t have.

It’s important to recognize this and reserve time and resources to expand your repertoire. In the book, “The Corporate Lattice,” Cathleen Benko and Molly Anderson discuss how careers are built by gaining new skills and explain that an “options-oriented” organizational approach lets professionals achieve better results. The best way to expand your expertise is to talk to another expert. 

5. Learn More about Interconnections
Businesses are complex machines with many moving parts. What happens in one department affects another department, and it’s your job to know what will result from every decision you make. The more you hone this skill, the better you can manage.

A strong leader understands how a last-minute “product design change” might influence costs, delivery dates, copyright law considerations, raw material requirements and marketing creative.

I’m not suggesting that you go all “Undercover Boss” and try to expose gaping issues within your company. But if you spend quality time with each department, you’ll gain essential knowledge and experience. While you may think you don’t have time to do this, you really can’t afford not to. Your job as a CEO depends on it.

Author: Michel Koopman

 

Bio: Michel Koopman is the CEO of getAbstract Inc. getAbstract’s mission is to find, expertly compress and provide universal access to critical business knowledge in a format that learners can absorb quickly and easily. This allows customers to stay current and competitive and to become leaders who can make better decisions. Today, their solutions include a library of more than 9,000 business book and TED Talk summaries, in text and audio format, which more than 10 million subscribers use, including 20 percent of Fortune 500 companies.

Six Ways to Build on Recent Success


Your team has just completed a major project, introduced a new product or closed a major deal. Tremendous effort and dedication was required and as a result success was achieved. Everyone is excited, and everyone is pleased. And, everyone is tired and might not know what comes next.

This article is for leaders who find themselves in that situation, or hope to be there soon. The key question is: What do you do once the success has been achieved to move the team towards new goals or achievements?

There are at least six things a leader can and truly must do to help people in the success moment and beyond to set them up for even greater success.



The Six Ways

Recognize and celebrate.
With success comes the need for recognition. People need to know they are appreciated and need to be recognized for their role in the project’s success. The nature of the task and your organizational culture will inform you of the best ways to recognize people, but don’t be constrained by approaches you have done in the past. Be willing to show your appreciation in variety of ways. Beyond recognition, give people a chance to celebrate the results of their hard work and the effort they expended. Please make the celebration real, heartfelt and fun!

Refresh, rejuvenate and refocus.
All three of these are important! People may be physically and emotionally tired. Give them time to refresh and rejuvenate. While these two things can happen with time, they can be aided by you as well. Relax expectations for a bit of time. Give people a chance to breathe. Know however that while this time is important, it can’t be too long. As a leader you must monitor people’s energy level and emotional state.

Basking in success is positive, and you must not let that turn to complacency or lethargy. Once people are ready to rebound, you must help them refocus . . . which leads to the next point.

Remind people of the big picture.
Your success came in part because people bought into the project and understood its importance. After that achievement is reached it can be hard to refocus people. The best way to do that is to remind them of the big picture, the purpose of their work. Help them see the recent success as one more step towards the ultimate goal. Putting the success in context isn’t meant to trivialize it. On the contrary, done effectively it can actually make it more meaningful.

Review lessons learned.
After any major project, especially a big success, it is important to review what happened looking for lessons. Search for the things that went well that you want to make sure you repeat. Look too for the errors, snags or situations that can be improved next time. Solidify this review by documenting the lessons and next steps.

Reset expectations.
There may be a variety of expectations to be reset: working hours, level of urgency, costs and a variety of other tradeoffs might need to be re-calibrated as the work returns to “normal.” Based on the great results you achieved you also may raise expectations – people may have learned things and gained new skills in the process that help them raise their personal expectations for their productivity and results.

Rock on towards the next target.
One success can fuel the next. If you do the previous five things well, you will capture the momentum and move on towards new targets and success! 


The Top 10 Workplace Trends Of 2013

Top 10 Workplace Trends of 2013

This year, through primary research through my company and secondary research by a variety of trusted sources, I’ve tracked ten major workplace trends affecting the world of work. They focus on the generational shift, the rise of freelancing, the skills gap and more. From a professional perspective, understanding these trends will give you the leg up as you make career choices. From the corporate perspective, these trends will help you make more informed business decisions. Here are my top ten:

1. Millennials will rise up. Despite all the reports of the poor economy and the high unemployment rate for Gen Y, they will start to get jobs again. They will become nearly 30% of the American workforce next year and that number will increase substantially in the next five to ten years. As millennials enter and boomers retire, new life will be breathed into corporations and policies will change rapidly.

2. Working from home becomes mainstream. We’ve heard some companies trusting their employees enough to let them work from home. In 2013, companies will realize the cost savings and the productivity increase and give their employees more flexibility. While in years past flexibility programs were viewed as a perk, they will become more standardized and expected. One of the best examples is Aetna. 47% of their 35,000 employees work from home and they have saved an estimated 15% to 25% on real estate costs at an annual savings of about $80 million.

3. Emphasis on employee engagement. Employers are still having major retention problems and it’s costing them a fortune. In 2013, they will focus more on employee engagement to increase their retention rates. An October survey by MSW Research and Dale Carnegie Training found only a mere 29% of employees are fully engaged. One example is when MGM  Resorts put on an entire show for their employees this month.

4. More boomers retire. The shift in workplace demographics is finally upon us. Boomers will start to leave the workplace and retire next year and it’s about time. This will free up positions for Gen X and Gen Y to take leadership roles. The question is which generation will seize their roles? My research next year may give you an answer to that question.

5. Intrapreneurship is embraced. Companies are starting to understand how entrepreneurial Gen Y is and in order to compete with startups, intrapreneurship programs will take off. Aside from EY, PwC, DreamWorks, Microsoft, Google and Facebook, LinkedIn has now created their own program called “[in]cubator.” Employees with an idea can organize a team and pitch their project to executive staff once a quarter.

6. Freelance nation booms. We keep hearing about the surplus of freelancers out there and it’s just the beginning. Next year, there will be millions more freelancers, replacing full-time workers. Companies will hire experts to solve problems instead of full-time employees and save on benefit packages. This is due to the economy and how corporations operate now. One third of American workers are freelancers, reports NBC News.

7. The skills gap shrinks. As of this year, there are over 12 million people who are unemployed and 3.6 million open positions, reports the Bureau of Labor Statistics. American Manufacturers have 600,000 unfilled positions and 34% of companies say they are having trouble filling open positions. I see this skills gap shrinking as new talent enters the workforce, companies work with schools to train the next generation workforce and people realize that they need new skills in order to get jobs.

8. Internal hiring takes off. It costs companies 1.7x as much to hire an external candidate. The top reason why millennials leave companies is lack of career opportunities. My research shows that companies are starting to give opportunities to their employees over anyone else. This also means that job seekers will suffer. Internal hiring is good for employee morale, saves them money and is quicker (weeks versus months).

9. Employees become social advocates. Companies will start to leverage their talent in order to recruit and market. They will finally realize that they can just use their employees to get the word out instead of wasting money on advertising. Companies will become publishers and in some capacity compete with the likes of magazines and newspapers. IBM, for instance, has 32,000 employee blogs that touch on every area of their business.

10. Women start to outpace men at work. One billion women will enter the workplace in the next decade. Research shows that they are more educated than men and many are saying that they will start taking leadership positions away from them. Sheryl Sandberg and Marissa Mayer are just the beginning. Look for more females to break into top roles next year and beyond.

Dan Schawbel is a workplace expert, keynote speaker and the New York Times bestselling author of Promote Yourself.

Top 10 Things That Add Value to Your Business

Top 10 Things That Add Value to Your Business (via Find The Edge)
“How long do you want to be in business for?” Even if you’re managing a start-up or growing enterprise, you’ll probably have foreseen a day when you part ways with your business. Whether it’s embarking on a new challenge, investing your hard…