Showing posts with label success. Show all posts
Showing posts with label success. Show all posts

Tuesday, September 20, 2016

Millionaires vs broke people

Sunday, July 3, 2016

Never give up!




 

At age 5 his Father died.
At age 16 he quit school.
At age 17 he had already lost four jobs.
At age 18 he got married.
He joined the army and washed out there.
At age 20 his wife left him and took their baby.
He became a cook in a small cafe and convinced his wife to return home.
At age 65 he retired.
He felt like a failure & decided to commit suicide.
He sat writing his will, but instead, he wrote what he would have accomplished with his life & thought about how good of a cook he was.
So he borrowed $87 fried up some chicken using his recipe, went door to door to sell.
At age 88 Colonel Sanders, founder of Kentucky Fried Chicken (KFC) Empire was a billionaire. 🙌

Monday, June 6, 2016

9 Habits of People Who Build Extraordinary Relationships

The most extraordinary professional relationships are built by ordinary actions like these.


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Professional success is important to everyone, but still, success in business and in life means different things to different people--as well it should.

But one fact is universal: Real success, the kind that exists on multiple levels, is impossible without building great relationships. Real success is impossible unless you treat other people with kindness, regard, and respect.

After all, you can be a rich jerk... but you will also be a lonely jerk.

That's why people who build extraordinary business relationships:


1. Take the hit.
A customer gets mad. A vendor complains about poor service. A mutual friend feels slighted.

Sometimes, whatever the issue and regardless of who is actually at fault, some people step in and take the hit. They're willing to accept the criticism or abuse because they know they can handle it--and they know that maybe, just maybe, the other person can't.

Few acts are more selfless than taking the undeserved hit. And few acts better cement a relationship.

2. Step in without being asked.
It's easy to help when you're asked. Most people will.

Very few people offer help before they have been asked, even though most of the time that is when a little help will make the greatest impact.

People who build extraordinary relationships pay close attention so they can tell when others are struggling. Then they offer to help, but not in a general, "Is there something I can do to help you?" way.

Instead they come up with specific ways they can help. That way they can push past the reflexive, "No, I'm okay..." objections. And they can roll up their sleeves and make a difference in another person's life.


Not because they want to build a better relationship, although that is certainly the result, but simply because they care.

3. Answer the question that is not asked.
Where relationships are concerned, face value is usually without value. Often people will ask a different question than the one they really want answered.

A colleague might ask you whether he should teach a class at a local college; what he really wants to talk about is how to take his life in a different direction.

A partner might ask how you felt about the idea he presented during the last board meeting; what he really wants to talk about is his diminished role in the running of the company.

An employee might ask how you built a successful business; instead of kissing up he might be looking for some advice--and encouragement--to help him follow his own dreams.

Behind many simple questions is often a larger question that goes unasked. People who build great relationships think about what lies underneath so they can answer that question, too.

4. Know when to dial it back.
Outgoing and charismatic people are usually a lot of fun... until they aren't. When a major challenge pops up or a situation gets stressful, still, some people can't stop "expressing their individuality." (Admit it: You know at least one person so in love with his personality he can never dial it back.)

People who build great relationships know when to have fun and when to be serious, when to be over the top and when to be invisible, and when to take charge and when to follow.

Great relationships are multifaceted and therefore require multifaceted people willing to adapt to the situation--and to the people in that situation.

5. Prove they think of others.
People who build great relationships don't just think about other people. They act on those thoughts.

One easy way is to give unexpected praise. Everyone loves unexpected praise--it's like getting flowers not because it's Valentine's Day, but "just because." Praise helps others feel better about themselves and lets them know you're thinking about them (which, if you think about it, is flattering in itself.)

Take a little time every day to do something nice for someone you know, not because you're expected to but simply because you can. When you do, your relationships improve dramatically.

6. Realize when they have acted poorly.
Most people apologize when their actions or words are called into question.

Very few people apologize before they are asked to--or even before anyone notices they should.

Responsibility is a key building block of a great relationship. People who take the blame, who say they are sorry and explain why they are sorry, who don't try to push any of the blame back on the other person--those are people everyone wants in their lives, because they instantly turn a mistake into a bump in the road rather than a permanent roadblock.

7. Give consistently, receive occasionally.
A great relationship is mutually beneficial. In business terms that means connecting with people who can be mentors, who can share information, who can help create other connections; in short, that means going into a relationship wanting something.

The person who builds great relationships doesn't think about what she wants; she starts by thinking about what she can give. She sees giving as the best way to establish a real relationship and a lasting connection. She approaches building relationships as if it's all about the other person and not about her, and in the process builds relationships with people who follow the same approach.

In time they make real connections.

And in time they make real friends.

8. Value the message by always valuing the messenger.
When someone speaks from a position of position of power or authority or fame it's tempting to place greater emphasis on their input, advice, and ideas.

We listen to Tony Hsieh. We listen to Norm Brodsky. We listen to Seth Godin.

The guy who mows our lawn? Maybe we don't listen to him so much.

That's unfortunate. Smart people strip away the framing that comes with the source--whether positive or negative--and consider the information, advice, or idea based solely on its merits.

People who build great relationships never automatically discount the message simply because they discount the messenger. They know good advice is good advice, regardless of where it comes from.

And they know good people are good people, regardless of their perceived "status."

9. Start small... and are happy to stay small.
I sometimes wear a Reading Football Club sweatshirt. The checkout clerk at the grocery store noticed it one day and said, "Oh, you're a Reading supporter? My team is Manchester United."

Normally, since I'm pretty shy, I would have just nodded and said something innocuous, but for some reason I said, "You think Man U can beat Real Madrid next week?"

He gave me a huge smile and said, "Oh yeah. We'll crush them!" (Too bad he was wrong.)

Now whenever I see him he waves, often from across the store. I almost always walk over, say hi, and talk briefly about soccer.

That's as far as our relationship is likely to go and that's okay. For a couple of minutes we transcend the customer/employee relationship and become two people brightening each other's day.

And that's enough, because every relationship, however minor and possibly fleeting, has value.

People who build great relationships treat every one of their relationships that way. (That's a lesson I need to take to heart more often.)


Monday, April 4, 2016

How to Succeed as a Chief Growth Officer


A Chief Growth Officer must consider many factors to implement growth strategies.



The title “Chief Growth Officer” implies a fairly straightforward mandate. Whether by focusing resources, seeking untapped markets, or broadening a company’s sights, CGOs are there to discover new pathways to growth.

“In today’s global, digital world, there’s suddenly this imperative to focus on growth at the highest possible level,” says Sanjay Khosla, a senior fellow in the Kellogg Markets and Customers Initiative and former President, Developing Markets of Kraft Foods.

But how exactly does a CGO implement new growth strategies? Here are a few touchstones to consider.

Mine for gold. Too often, companies think about growth in the context of quarterly earnings, or in terms of meeting current demand. The benefit of having a CGO is the ability to develop a long-term vision. “When I think about growth,” says Scott Davis, a Kellogg alumnus and Chief Growth Officer of the brand and marketing consultancy Prophet, “I think about what customer segments I want to go after, which geographies I want to enter, and what kind of experiences I want to create. It’s not just about growing two to three percent; it’s about taking dramatic leaps—ten, fifteen, twenty percent.”

For this kind of growth, a CGO must look for opportunities across all functions and geographies. Khosla calls this “mining for gold.” “You find your company’s hidden strengths—those islands of excellence—and you figure out how to expand them, how to make them scalable.” These islands of excellence could be unusual products, surprising processes, or business units or markets that are beating benchmarks. 

Be ready to write blank checks. Part of the CGO’s job is to build cross-functional teams that can meet shifts in global demand. But he or she should also be willing to invest heavily when the timing is right and the vision is clear. “I call it the ‘blank check’ approach,” Khosla says. “When you offer the leader of a team unlimited resources, often that leader becomes more accountable, and they are even more likely to achieve the impossible.”

"You have to think of yourself as being an advocate for the consumer.”


Khosla experienced this first hand while serving as president of Kraft Food’s developing-markets group. When Kraft decided to put more resources behind its most promising brands—Tang in Brazil, Cadbury in India, Oreos in China—profits soared in just a few years.

But these projects were not sure-fire wins from the outset. For example, in the early 2000s, Tang had fallen mightily from its heyday as the drink of astronauts. Efforts to revive the brand by selling pre-mixed Tang, even Tang-flavored yogurt, had only limited success. And yet Kraft realized that Tang nonetheless had a lot going for it—including name recognition and an on-trend “green” supply chain—and invested anyway.

“Pursuing growth is about being able to take those kinds of risks,” Khosla says.

Be an advocate for the consumer. Growth is not just about identifying new markets to enter. It is also about staying in tune with the customers you already have, or could have. “You can’t have growth without demand,” Davis says, “so you always have to be asking yourself, What is the market looking for? What kinds of offerings don’t exist yet? You have to think of yourself as being an advocate for the consumer.”

As Davis sees it, part of what it means to be an advocate for the consumer is to find out what the pain points are. “It’s amazing how much this can unlock growth,” he says.

Consider Prophet’s campaign to help turn T-Mobile’s fortunes around. In 2011, following a failed merger, T-Mobile was struggling to keep up with the competition, shedding customers left and right. “When we came in, we developed a growth strategy specifically around pain points,” Davis says. “We found there were major problems with trust and there was frustration over contract policies.” This focus on the customer led to T-Mobile’s “Un-carrier strategy,” which eliminated long-term contracts and promised a more flexible wireless service. T-Mobile’s revenues increased dramatically over the next three years.

“When there’s someone in your organization whose job it is to listen to customers—including customers across the entire industry—it’s easier to see what needs to be changed,” Davis says. “This is something we began to see with the shifting role of the [Chief Marketing Officer]. CMOs are finally being offered a seat at the adults’ table. The rise of the Chief Growth Officer is an extension of that trend.”

Know your business. Khosla points out that, contrary to popular belief, the role of CGO does not necessarily require a marketing background. As an example, he points to Mark Clouse, the CGO of Mondelez International, who never served as CMO. “Companies look for people with commercial experience, people who can actually run a business,” Khosla says.

Davis agrees that the CGO should be someone with a finger on the pulse of the company. “You had better understand how the business works, because you have to be able to work with the entire leadership team. Your case for change will need to pass the CFO test.”

Compel and inspire. “But you also have to compel,” Davis says. “It’s an interesting blend of strategy and inspiration,” he continues. “Your ideas need to be economically viable, but they also have to be visionary. You have to convince your organization to make changes based on demand, which sometimes means being a provocateur.”

In many ways, Davis says, it can be liberating to concentrate on growth alone. “You don’t always have to be thinking about the same trade-offs that other executives might have to think about.” Ideally, this means the CGO is free to challenge the status quo in order to discover new pathways to growth. But it also leads to a heightened sense of responsibility and purpose. “You always have to be listening, and thinking about what’s next,” Davis says. “And you have to make a very strong case.”

Wednesday, January 27, 2016

Do You Have a Growth Mindset?


Posted on Harvard Business Review: November 23, 2010 10:29 AM 
 
Mindset is everything. If that statement seems too strong, consider that we bring these basic assumptions to every decision and action we make. Left unexamined, they may unnecessarily restrict us or lead us in the wrong direction altogether. Perception may not truly be reality, but when it comes to how we approach challenges and opportunities, mindset determines the world we encounter and possibilities we apprehend. Achieving the power of pull requires us to make our assumptions explicit and examine them in different contexts—testing, challenging and refining.

In her 2006 book, Mindset: The New Psychology of Success, Stanford Professor Carol Dweck distinguishes two extremes of the mindsets people tend to have about their basic qualities: 

• In a fixed mindset, "your qualities are carved in stone." Whatever skills, talents, and capabilities you have are predetermined and finite. Whatever you lack, you will continue to lack. This fixed mindset applies not just to your own qualities, but to the qualities of others.
• In a growth mindset, "your basic qualities are things you can cultivate through your efforts...everyone can change and grow through application and experience." Qualities like intelligence are a starting point, but success comes as a result of effort, learning, and persistence.

The distinction between fixed and growth mindsets has tremendous implications—as individuals and organizations—for how we address the growing pressures around us.

The Mindset Paradox: 

The greatest threat to success is avoiding failure. One of the most provocative aspects of Dweck's work is what it says about our approach to challenges. In a fixed mindset, you avoid challenging situations that might lead to failure because success depends upon protecting and promoting your set of fixed qualities and concealing your deficiencies. If you do fail, you focus on rationalizing the failure rather than learning from it and developing your capabilities. With a growth mindset, you focus on learning and development rather than failure and actively pursue the types of challenges that will likely lead to both learning and failure. This sounds a lot like the questing disposition we have discussed previously. 

Mindset profoundly shapes key business practices:
 
Business Ecosystems. If you have a fixed mindset, you believe that there are a finite set of smart people and valuable resources outside your company. The challenge is how to identify, connect with and mobilize them to deliver more value to the marketplace—static resources tied together in a static ecosystem. The ecosystem benefits from the network effects of adding more and more participants because more diverse capabilities are connected and accessible. 

If you believe that both the resources and the ecosystem itself are dynamic, then the role of the ecosystem is not just to connect and mobilize existing resources but to build relationships that help all participants get better faster. This leads to a more powerful form of increasing returns—not just network effects but new mechanisms to accelerate learning and performance improvement—as each participant learns faster as more and more participants join the ecosystem. 

Talent Management. A fixed mindset leads you to focus almost exclusively on attracting and retaining talent. The assumption: each person's skills and capabilities are set. You will tend to devote too many resources to those with a perceived stock of knowledge and overlook (and eventually lose) employees with limited stocks but great learning potential. Worse, because you underestimate the value of learning and development, you won't likely get the most out of those employees you do value.

With a growth mindset, you understand that individual and organizational capabilities can be cultivated and developed, to improve performance and to expand in new directions. You focus more on talent development, creating work environments and practices that enable employees, regardless of work classification, to develop new skills and to learn by working with others, by problem-solving and experimentation. 

Relationship-building. A fixed mindset fosters a zero-sum view of the world: if you win, I lose. With a fixed and finite set of value, the only question is how to allocate it. This perspective fosters conflict and mistrust and, not surprisingly, relationships governed by relative power, tend to be transactional and are rigidly defined to protect each party's share of the value.

A growth mindset fosters a broader view of the possibilities: by working together, we can create more value than if we work individually. While there are still issues around allocation, relationships are cultivated based on a goal of creating an even bigger pie. These relationships center on improving the performance of all participants, and the process of creating value together fosters trust. The levels of collaboration and trust deepen with time, creating a more valuable relationship. 

Mindset may be destiny but it is changeable. While mindset has a profound impact on our ability to harness the power of pull, Dweck (displaying her growth mindset) offers hope: "Mindsets are an important part of your personality, but you can change them. Just by knowing about the two mindsets, you can start thinking and reacting in new ways."

The future belongs to those who can adopt a growth mindset. Those with a fixed mindset will likely be increasingly stressed and overwhelmed by mounting performance pressures and sustained uncertainty. Worse, the more they avoid failure, the more susceptible these individuals and organizations can be, not learning from mistakes and missing opportunities.

What assumptions do you make about the world and how do they play out in your decisions? What techniques have been useful for exposing your unexamined assumptions? Have you succeeded in actually changing your mindset?

Copyright © 2012 Harvard Business School Publishing. All rights reserved. Harvard Business Publishing is an affiliate of Harvard Business School.
Hagel_brown
John Hagel and John Seely Brown are co-chairman and independent co-chairman, respectively, of Deloitte LLP's Center for Edge Innovation. John Hagel writes a blog at Edge Perspectives. Their monthly column, Innovation on the Edge, explores what executives can learn from innovation emerging on various forms of edges, including the edges of institutions, markets, geographies and generations. Sign up here for an RSS feed.

Tuesday, September 22, 2015

30 CEOs Reveal the Daily Habits Responsible for Their Success

Getting to the top involves doing the right things, day after day.

IMAGE: Getty Images
Look at any CEO running a profitable company and you’ll find someone who has figured a few things out. One trait many of these leaders have in common: consistency. Check out these quotes from 30 successful CEOs regarding the daily habits that help them get ahead in business and life.

1. Try one new thing each day.
“Every day, I force myself to do something that is out of my comfort zone. If I hadn’t left my comfort zone back in 2008 to buy that one-way ticket to Buenos Aires, I never would have met my business partner, Aaron Firestein, and BucketFeet would never exist.”

--Raaja Nemani, co-founder and CEO of BucketFeet, a footwear brand that was founded in 2011 after a chance meeting between two travelers. It has grown from one hand-decorated pair of shoes to a brand that has collaborated with over 20,000 artists in more than 100 countries. 

2. Don't do bad days.
“I am a huge fan of Mike Bloomberg and recently saw him speak in a conversation with Alan Patricof at an event. At one point, he turned to Patricof and said something to the effect of, ‘Alan, I'm 73 years old, I don't do doubt and I don't do bad days.’ That really stuck with me. Running a company is really hard, and every day is different, but having a bad day is a choice.” 

-Dan Teran, co-founder and CEO of Managed by Q, an office cleaning, management, and maintenance platform that recently expanded to San Francisco, following New York City and Chicago. 

3. Stay informed about what’s trending.
“[I spend] an hour or two every day keeping up with tech news on Twitter. It's not good to obsess over what other people are doing, but staying informed is certainly important.”

--Michael Bruch, founder and CEO of Willow, a new social platform focused on personality and conversation and aligned with how friendships and partnerships are naturally formed offline. 

4. Accept invitations to as many meetings and events as possible.
“You never know who you will meet or the advice you'll receive.” 

--Liat Zakay, founder and CEO of Donde Fashion, a visual search engine that allows users to shop from more than 6,000 brands and over 1 million products. 

5. Experiment constantly.
“I'm always trying new things and changing how I work. As we've grown from a team of four to a team of 28, my job has changed pretty significantly, and by experimenting with new habits and processes regularly, I am always discovering better ways to run my team that make sense as we grow.” 

--Zach Supalla, co-founder and CEO of Particle, an "Internet of Things" startup that raised more than $1.1 million on Kickstarter and $4.9 million in series A funding. 

6. Fight brain blocks with building blocks.
“There are footballs, golf balls, softballs, chessboards, Legos--everything a curious kid could dream of--covering our office space. Whenever I'm stuck on an idea, I play a quick game of catch or build a Lego house to give my brain a breather. Then it's back to the drawing board. I encourage my team to do the same thing, too. Just like any muscle, your brain needs a recovery session after a tough workout.” 

--Dan Hogan founder and CEO of Medalogix, a health care technology company that provides analytics, workflows, and business intelligence solutions to home health and hospice providers. 

7. Never be afraid to email someone who is “too big.”
“Most people are accommodating and open, as long as you are clear about your needs and what you have to offer.” 

--Kegan Schouwenburg, CEO of SOLS, a 3D-printing technology company. 

8. Make punctuality a priority.
“I strive to be on time for every appointment, every day, without exception. This may seem like a no-brainer in the business world, but you would be surprised how many people still don’t make this a priority. It’s mind-boggling. If a leader is consistently late, it tells others that he or she is unreliable or has no respect for the time of the individuals he or she works with. If he or she is on time, the opposite is true.”

--Andy Bailey, founder of Petra, a business-coaching firm serving 58 businesses in 17 states. 

9. Never ask somebody to do something you wouldn't do yourself.
“No matter how exciting your company or the problems that you are solving are, there will always be day-to-day tasks that are simply boring. Showing that you are willing to roll up your sleeves when the going gets tough will be a positive example for your team. You will be amazed at how this reverberates.”

--Herbert Moore, co-founder and CEO of WiseBanyan, a free financial adviser that minimizes fees and helps people start investing sooner. 

10. Watch YouTube to learn from other great leaders.
“I spend time at the end of every night watching interviews, speeches, and panels of other leaders I admire. Through a bit of YouTube stalking, I've gotten great lessons on culture from Brian Chesky, brand building from Neil Blumenthal, and leadership from Esther Dyson.”

--Lydia Gilbert, co-founder and COO of Dia&Co, an online personal styling service for women sizes 14 to 32. 

11. Exercise and meditate.
“Transcendental meditation for 20 minutes in the morning and 20 minutes in the evening is the perfect complement to daily exercise, whether it’s a trip to the gym or a run across the bridge. Since I’ve started this routine, I’ve found my mental clarity and focus have increased enormously.”

--Elliot Tomaeno, founder and CEO of ASTRSK, a PR agency which has grown from five employees to 16 employees over the past year. 

12. Listen to self-improvement books in the car.
“I spend about 45 minutes driving to and from work each day. I can spend that time listening to music or talk radio, but I choose to spend it listening to business books and self-improvement books. Over the last two and a half years, I have listened to nearly 40 audiobooks. These books have given me incredible insight into how to run my business and sharpen my skills. I can listen to a new book in a few days, versus reading a book, which would take me at least a month or two, if not longer, because with two little kids at home, I can never find the time.”

--George Zlatin, co-founder and director of operations at Digital Third Coast, a full-service digital marketing agency that serves clients nationwide. 

13. Start each day with an infectious positive attitude.
“I wake up and start every day with one initial thought: being thankful for the abundance in my life--family, friends, company, and more. Nothing good ever comes easy. Hard work and dedication always pays off. Starting every day with a strong, positive thought is the best way to kickoff each day. I believe that a positive mindset is key to overcoming all obstacles, and I radiate this to my team. Just as negativity is infectious--think: one rotten apple at the bottom of a barrel ultimately will ruin them all--so is positivity. Choose to be positive. Be mindful of your attitude and how it affects others.”

--Gary Miliefsky, CEO of SnoopWall, a counterveillance security company with more than 30 international partners. 

14. Make time for everyone on your team, no matter where they are.
“We are based in the U.S., but also have teams and customers on the ground in Asia, South America, and Europe. Connecting with them every day is incredibly important for staying connected to that part of the business, making sure they know they're valued and getting things done. It's a big time commitment, and sometimes it feels like we have multiple jobs--in the morning in Europe, during the day in the Americas, and at night when the Asia teams are busy. But in the end, it's always worth it to be available and have live discussions when they matter the most.”

--Mike Sands, CEO of Signal, a cross-channel marketing technology company used by thousands of brands and digital agencies around the world. 

15. Make the most of drive time.
“I like to schedule some of my most important calls during my morning drive to the office. While it can be frustrating at times to have a long commute, not to mention often getting stuck in traffic, I find this time very useful for scheduling calls that are uninterrupted. It also allows me to accomplish a lot more for the day when I get into the office, knowing these important conversations have already taken place and I can focus on other matters.”

--David Goldin, CEO and founder of Inc. 5000 company Capify, an alternative financing provider for small businesses which operates in the U.S., the U.K., Canada, and Australia. 

16. Make every meeting the second meeting.
“Always have papers before a meeting, read them, and never just do a page-turn. That way, every meeting is really the second meeting.”

--Craig Boundy, CEO of Experian North America, which was named one of the top 100 innovative companies in the world by Forbes. 

17. Find your inner yogi.
“Yoga has helped in so many areas of my life. It forces me to unplug from whatever issue I’m dealing with, spend time as a student, and focus on being present in the moment. I can walk into a studio anywhere in the world and get centered in no time. Early in my career, I would have rolled my eyes reading some executive profess how being on a yoga mat makes them good at business. But I have found a regular practice makes me a better leader, more patient parent, and keeps me sharp mentally and physically.”

--John Swanciger, CEO of Manta, an online small-business community and directory that garners 20 million visitors per month and more than 1,000 new members per day. 

18. Surround yourself with people whose skills complement your own.
“As a leader, it's easy to feel like you need to know or do it all, but you will never be the best at everything. A mentor of mine once told me to focus on my strengths and team up with talented people for the rest. The old saying of ‘it takes a village’ is true in so many parts of life, and embracing it makes you a stronger, healthier person.”

--Matt Lautz, CEO of Corvisa, a cloud communications and contact center solutions provider that was recently named a “2015 Hot Vendor” by Aragon Research. 

19. Walk before bed.
"Every evening after the kids go to sleep, I take a 30-minute walk alone without music. It clears my head, calms me down from the daily stresses of running a startup, and allows me to get proper perspective and clarity about priorities. Most importantly, I sleep like a baby. I learned the importance of this 15 years ago, after reading a biography of Harry Truman, who had to deal with being the president at the end of WWII."

--Charlie Silver, CEO of Algebraix Data, which developed the first universal model of data and holds nine broad U.S. patents on its technology. 

20. Make time in your life for fiction.
“It emboldens your imagination, gives your mind respite, and arms you with tactics on creating motivating, inspiring messaging. Don't be afraid to take time out to free your mind from the strictures of reality.”

--Alicia Navarro, CEO of Skimlinks, a content monetization platform integrated with more than 20,000 merchants and processing more than 300 million clicks a month on more than 1.5 million sites around the world. 

21. Focus on nutrition and appreciation.
“I have been having the same breakfast of a protein shake with healthy fats, a fresh pressed juice full of vegetables, and a double espresso for as long as I can remember. While I press the juice, I recite the three things I am most appreciative of that morning. Thinking on the things that are most important in my life helps me take down the kale and beet juice with a smile.”

--Michael McDevitt, CEO of Terra's Kitchen, an e-commerce meal delivery service focused on providing healthy recipes in an eco-friendly vessel. 

22. Leave your work out of the bedroom.
"Your bedroom should be a sanctuary. Leave the TV, electronics, and work outside. By creating a work-free zone, you can reduce stress levels and, in turn, make the working time far more efficient...and most importantly, your partner will appreciate it."

--Mark Fachler, founder and CEO of Veestro, a plant-based, prepared meal delivery company. 

23. Use pictorial language to help people "see" the future.
“When describing the future, you can’t use facts and figures. You don’t have statistics to prove your points. You must largely rely on your imagination. And to convincingly bring your audience into the future, you must unlock their imaginations, helping them envision a different world. We all know, ‘a picture is worth a thousand words.’ So it shouldn’t be a surprise that images, and visual language such as metaphors and analogies, are of vital importance in bridging the gap between the cerebral and the imaginative.”

--Rob-Jan de Jong, founder of Vongolo Consulting and author of Anticipate: The Art of Leading by Looking Ahead, which Business Traveller included on its "Books You Should Read" list. 

24. Exercise every day.
"I've exercised--whether it be lifting or running--religiously for the past 12 years of my life, and it has played a critical role in my daily attitude, work potential, and outlook on life."

--Hannibal Baldwin, co-founder and CEO at SiteZeus, which delivers location intelligence and real estate brokerage services to retail and hospitality brands through Web-based technology. 

25. Don’t panic and don’t run.
“Teams look to their leaders to set the tone for how the business is operated. I ensure I establish and create a sense of urgency, while balancing it with control of key situations. I make time to speak with frustrated customers and meet with unhappy employees to stay close to the issues my team navigates on a daily basis. From these interchanges, I am able to learn more than I ever could learn from all the things that go according to plan.”

--Mike Robinson, CEO of Broadview Networks, an information technology and communications partner for businesses across the U.S. Its flagship platform, OfficeSuite, is used by more than 210,000 business people nationwide. 

26. Use the 70/30 approach to professional life.
“Cultivate good judgment by learning to be comfortable making 100 percent of a decision with 70 percent of the data. This approach forces you to weigh what is really important and to understand the remainder of the data isn’t worth the time it takes to collect. Over time, you will make more good decisions and will accomplish more than the less confident and more risk averse. You will also be more competitive because you will accomplish more. Target being right 70 percent of the time with everything you do. Any extra time you spend on being right means you will miss opportunities, both personally and professionally.”

--Tom Cotney, CEO of Mblox, an application-to-person mobile messaging provider that helps brands build profitable relationships with their customers. 

27. Make lists.
“In addition to making a list of the top three things I must get done each day, I make a list of the three things that must be achieved each month and each week to ensure the company is staying on track.”

--Dr. Lisa Dolev, founder and CEO of Qylur, a provider of automated, self-service, bag-screening technology that was deployed at the World Cup last year. 

28. Encourage questions.
“Provide opportunity for at least one employee every day to ask you questions about whatever they have on their mind. It is very important to make employees feel like no question is out of limits. Q&A sessions with regular cadence make it easy for anyone in the organization to ask me questions. It is often these sessions that help me get the pulse of the company. It also becomes a forum for sharing ideas and discovering new ways of thinking or solving problems. But it's extremely important that these opportunities to ask questions are presented in all sorts of settings--large groups, small groups, one-on-ones, and a mix of formal and casual settings.”

--Jyoti Bansal, founder and CEO of AppDynamics, a San Francisco-based company with 1,600 customers and billings in the past 12 months topping $175 million. 

29. Talk to at least one customer every day.
“It's by far the most efficient and productive way to gather feedback on [the company] and to understand the business more deeply. My company is nothing without its users, and the information I receive from customers is hugely influential on how we conduct business and shape our plans for the future.”

--Navid Hadzaad, founder and CEO of GoButler, a free, on-demand service that operates as a digital personal assistant. 

30. Start your day with a clean inbox.
“In order to start the day completely organized, I get up at 6 a.m. and get to inbox zero. Anything that can be answered with a short note or delegated to a team lead, I get out of the way immediately. Other items I prioritize for later sit down email blocks or meetings later in the day. This way, I can be truly focused during morning meetings.”

--Benjamin Habbel, founder and CEO of Voyat, a retention platform for hospitality that works with hotel brands across 15 countries and is connecting over 50,000 guests to hotels every month.

Friday, June 26, 2015

Six Myths About Venture Capitalists

by Diane Mulcahy 

Steve Jobs, Mark Zuckerberg, Sergey Brin: We celebrate these entrepreneurs for their successes, and often equally extol the venture capitalists who backed their start-ups and share in their glory. Well-known VC firms such as Kleiner Perkins and Sequoia have cultivated a branded mystique around their ability to find and finance the most successful young companies. Forbes identifies the top individual VCs on its Midas List, implicitly crediting them with a mythical magic touch for investing. The story of venture capital appears to be a compelling narrative of bold investments and excess returns.

The reality looks very different. Behind the anecdotes about Apple, Facebook, and Google are numbers showing that many more venture-backed start-ups fail than succeed. And VCs themselves aren’t much better at generating returns. For more than a decade the stock markets have outperformed most of them, and since 1999 VC funds on average have barely broken even.

The VC industry wouldn’t exist without entrepreneurs, yet entrepreneurs often feel as if they’re in the backseat when it comes to dealing with VCs. For someone who’s starting (or thinking of starting) a company, the myths surrounding venture capital can be powerful. In this article I will challenge some common ones in order to help company founders develop a more realistic sense of the industry and what it offers.

Myth 1: Venture Capital Is the Primary Source of Start-Up Funding
Venture capital financing is the exception, not the norm, among start-ups. Historically, only a tiny percentage (fewer than 1%) of U.S. companies have raised capital from VCs. And the industry is contracting: After peaking in the late 1990s, the number of active VC firms fell from 744 to 526 in the decade 2001–2011, and the amount of venture capital raised was just under $19 billion in 2011, down from $39 billion in 2001, according to the National Venture Capital Association (NVCA).

But less venture capital doesn’t mean less start-up capital. Non-VC sources of financing are growing rapidly and giving entrepreneurs many more choices than in the past. Angel investors—affluent individuals who invest smaller amounts of capital at an earlier stage than VCs do—fund more than 16 times as many companies as VCs do, and their share is growing. In 2011 angels invested more than $22 billion in approximately 65,000 companies, whereas venture capitalists invested about $28 billion in about 3,700 companies. AngelList, an online platform that connects start-ups with angel capital, is one example of the enormous growth in angel financing. Since it launched, in 2010, more than 2,000 companies have raised capital using the platform, and start-ups now raise more than $10 million a month there. (Disclosure: The Kauffman Foundation is an investor in AngelList.)

Another new source of start-up investment is crowdfunding, whereby entrepreneurs raise small amounts of capital from large numbers of people in exchange for nonequity rewards such as products from the newly funded company. Kickstarter reports that more than 18,000 projects raised nearly $320 million through its platform in 2012—triple the amount raised in 2011. Passage of the JOBS (Jumpstart Our Business Startups) Act last year promises to support even faster growth by allowing crowdfunders to invest in exchange for equity and by expanding the pool of investors who can participate. 

Myth 2: VCs Take a Big Risk When They Invest in Your Start-Up
VCs are often portrayed as risk takers who back bold new ideas. True, they take a lot of risk with their investors’ capital—but very little with their own. In most VC funds the partners’ own money accounts for just 1% of the total. The industry’s revenue model, long investment cycle, and lack of visible performance data make VCs less accountable for their performance than most other professional investors. If a VC firm invests in your start-up, it will be rooting for you to succeed. But it will probably do just fine financially even if you fail.

Why? Because the standard VC fund charges an annual fee of 2% on committed capital over the life of the fund—usually 10 years—plus a percentage of the profits when firms successfully exit, usually by being acquired or going public. So a firm that raised a $1 billion fund and charged a 2% fee would receive a fixed fee stream of $20 million a year to cover expenses and compensation. VC firms raise new funds about every three or four years, so let’s say that three years into the first fund, the firm raised a second $1 billion fund. That would generate an additional $20 million in fees, for a total of $40 million annually. These cumulative and guaranteed management fees insulate VC partners from poor returns because much of their compensation comes from fees. Many partners take home compensation in the seven figures regardless of the fund’s investment performance. Most entrepreneurs have no such safety net.

Other investment professionals often face far greater performance pressure. Consider mutual fund managers, whose fund performance is reported daily, whose investors can withdraw money at any time, and who are often replaced for under performance. VC performance is ultimately judged at the end of a fund’s 10-year life, so venture capitalists are free from the level of accountability that’s common in other investment realms. They take on less personal risk than angel investors or crowdfunders, who use their own capital. And all investors take fewer risks than most entrepreneurs, who put much of their net worth and all of their earning capacity into their start-ups. 

Myth 3: Most VCs Offer Great Advice and Mentoring
A common VC pitch to entrepreneurs is that the firm brings much more than money to the table: It offers experience, operational and industry expertise, a broad network of relevant contacts, a range of services for start-ups, and a strong track record of successful investing.

In some cases those nonmonetary resources really are valuable. But VCs vary tremendously—both as firms and as individuals—in how much effort they put into advising and assisting portfolio companies. Among those who do mentor their CEOs, ability and the quality of advice can differ widely. There are no solid data about the industry’s delivery on this mentoring promise. But if you asked the CEOs of 100 VC-funded companies how helpful their VCs are, some would say they’re fabulous, some would say they’re active but not a huge help, and some would say they do little beyond writing checks. This last group isn’t necessarily bad, of course: Some CEOs may be happy to skip the mentoring and just take the cash. But for founders who have bought into the idea that VCs provide lots of value-added help, it can be a source of great disappointment.

The best way to determine whether a VC firm or partner brings resources other than capital to the table is to conduct your own due diligence, just as you’d do a thorough reference check on a key hire. Talk with the CEOs of the firm’s other portfolio companies and ask if the partner is accessible, how much he or she adds to boardroom discussion, and whether the CEO has received constructive help in dealing with company problems. Ask about resources the firm offers—PR, recruiting, and so forth—and whether those have been useful.

Some questions you should ask the VC firm directly, such as: Whom does it intend to put on your board? Is the person a partner or an associate? Does the person have any experience (or any other portfolio companies) in your industry? On how many other boards does he or she serve? Asking such questions may seem like common sense, but it’s shocking how few company founders actually make the necessary calls before signing up for a long-term relationship with a VC. If part of what makes a firm attractive is that it offers expertise, mentoring, and services, the entrepreneur needs to confirm that both the firm and the partner have a track record of delivering them. 

Myth 4: VCs Generate Spectacular Returns
Last year my colleagues at the Kauffman Foundation and I published a widely read report, “We Have Met the Enemy...and He Is Us,” about the venture capital industry and its returns. We found that the overall performance of the industry is poor. VC funds haven’t significantly outperformed the public markets since the late 1990s, and since 1997 less cash has been returned to VC investors than they have invested. A tiny group of top-performing firms do generate great “venture rates of return”: at least twice the capital invested, net of fees. We don’t know definitively which firms are in that group, because performance data are not generally available and are not consistently reported. The average fund, however, breaks even or loses money.

We analyzed the Kauffman Foundation’s experience investing in nearly 100 VC funds over 20 years. We found that only 20 of our funds outperformed the markets by the 3% to 5% annually that we expect to compensate us for the fees and illiquidity we incur by investing in private rather than public equity. Even worse, 62 of our 100 funds failed to beat the returns available from a small-cap public index.

Venture capital investments are generally perceived as high-risk and high-reward. The data in our report reveal that although investors in VC take on high fees, illiquidity, and risk, they rarely reap the reward of high returns. Entrepreneurs who are distressed when VCs decline to fund their ventures need only review the performance data to see that VCs as a group have no Midas touch for investing.

Myth 5: In VC, Bigger Is Better
Venture capital in the United States began as a cottage industry, notable in the early years for investments in companies such as Intel, Microsoft, and Apple. In 1990, 100 VC firms were actively investing, with slightly less than $30 billion under management, according to the NVCA. During that era venture capital generated strong, above-market returns, and performance by any measure was good. What happened? During the peak of the internet boom, in 2000, the number of active firms grew to more than 1,000, and assets under management exceeded $220 billion. VC didn’t scale well. As in most asset classes, when the money flooded in, returns fell, and venture capital has not yet recovered. The number of firms and the amount of capital have declined since the boom, though they are both still far above the levels of the early and middle 1990s.

What’s true for the industry is also true for individual funds: Bigger isn’t better. Company founders often feel that signing a deal with a large VC firm lends cachet, just as MBA students may get special pleasure from being offered a job by a big, well-known employer. But industry and academic studies show that fund performance declines as fund size increases above $250 million. We found that the VC funds larger than $400 million in Kauffman’s portfolio generally failed to provide attractive returns: Just four out of 30 outperformed a publicly traded small-cap index fund. 

Myth 6: VCs Are Innovators
It’s ironic that VC firms position themselves as supporters, financers, and even instigators of innovation, yet the industry itself has been devoid of innovation for the past 20 years. Venture capital has seen plenty of changes over time—more funds, more money, bigger funds, declining returns—but funds are structured, capital is raised, and partners are paid just as they were two decades ago. Any innovation in financing start-ups, such as crowdfunding and platforms like AngelList and SecondMarket, has come from outside the VC industry. 

The story of venture capital is changing. Entrepreneurs have more choices for financing their companies, shifting the historical balance of power that has too long tilted too far toward VCs. Entrepreneurs will enjoy a different view as they move from the backseat into the driver’s seat in negotiating with VCs. An emerging group of “VC 2.0” firms are going back to raising small funds and focusing on generating great returns rather than large fees. And the industry’s persistent underperformance is finally causing institutional investors to think twice before investing in venture capital. As a result, VCs will continue to play a significant, but most likely smaller, role in channeling capital to disruptive start-ups.

Diane Mulcahy, a former venture capitalist, is the director of private equity for the Ewing Marion Kauffman Foundation, an adjunct lecturer in the entrepreneurship division at Babson College, and an Eisenhower Fellow.