“Many a man would rather you heard his story than granted his request,” wrote
Philip Stanhope, the Fourth Earl of Chesterfield.
Make those around you feel
heard by asking the superb question: What do you think? You will open up a
floodgate and become a sponge soaking up information.
Then listen. Listen
aggressively. Listen attentively. Listen to the silence. Listen with your eyes.
Listen! You may not like what you hear when you ask the question. That's the
risk you take. Just remember the seeds of progress are rooted in the unhappy
person. It's the pebble in the shoe that causes you to take notice. When to use
the question Whenever you are discussing a dilemma or planning a course of
future action. After you have shared your views or presented a proposal. When someone comes to you with a
problem.
Alternative versions of the question “I value your opinion. Can I get
your reaction to this?” “Would you be willing to share your views?” Follow-up
questions “What has influenced your thinking about this the most?” “Are there
any other perspectives I ought to be aware of?"
Sobel, Andrew; Panas, Jerold (2012-01-05). Power Questions:
Build Relationships, Win New Business, and Influence Others (p. 16). Wiley.
Kindle Edition.
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