“Are they ready to
buy?” Have you heard this before? “We talk and talk but nothing happens. They
won't get off the stick and buy!” When people are ready to buy, it is a
delightful experience. They reach out toward you. They relish the interaction.
But they won't buy your product, your service, or your idea if the four
conditions have not been met.
Condition 1: Is there a problem or opportunity?
Ask the person questions such as: “What is this costing you right now?” “If you
don't fix this problem, what will the consequences be?” “What do you think this
opportunity is worth?” “Is this one of your highest priorities?”
Condition 2: Does the person “own” the problem?
Ask them questions such as: “Who owns this problem?” “Are you responsible for
fixing this?” “Who would authorize an expenditure to address this?” “Who needs
to be involved in a solution to this issue?”
Condition 3: Does the buyer have a
healthy dissatisfaction with the current offering or the rate of improvement?
Ask them: “Is this a minor irritant or something you're truly fed up with?”
“What would you say is missing?” “Why do you feel that now is the time to put
extra resources against this?” “How effective have your own efforts been to
address this?”
Condition 4: Does the buyer trust you and believe you're the
best alternative they have? Ask questions such as: “What other solutions are
you looking at?” “How do you feel about our capabilities in this area?” “What
concerns do you have about us or our approach?”
Sobel, Andrew; Panas, Jerold (2012-01-05). Power Questions:
Build Relationships, Win New Business, and Influence Others (p. 22). Wiley.
Kindle Edition.
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