Showing posts with label building. Show all posts
Showing posts with label building. Show all posts

Friday, December 20, 2013

Why a leader says ‘Let’s go’


“A boss says ‘Go!’ A leader says ‘Let’s Go.’”

This well-known quote by author E.M. Kelly succinctly identifies the difference between boss and leader and it requires us to ask of ourselves: Which am I?

In the morning, when we look in the mirror, do we see a mentor, an enabler, a team builder, the leader we need to be to move our people and our organization forward in today’s challenging marketplace? Do we see the leader we want to be, the leader we need to be? Or do we see a boss? 

A leader shares a vision
Leaders create a detailed picture of the possibilities, options and opportunities to come – and then share that vision with people so clearly that all who bump up against it are inspired and drawn to it.

They communicate what needs to be done – and why. Spread the light so your entire organization is illuminated.

Great leaders are not born – they are made. Made by the principles they heed, by their integrity and their demeanour. They set the standard.

The philosopher and founder of Taoism, Lao-Tzu, characterized outstanding leadership 2,500 years ago, in the following way:

“The superior leader gets things done with very little motion.

He imparts instruction not through many words but through a few deeds.

He keeps informed about everything but interferes hardly at all.

He is a catalyst, and though things would not get done as well if he weren’t there, when they succeed he takes no credit.

And because he takes no credit, credit never leaves him.”

Little has changed.

A leader enables
They train people. They enable employees to stretch themselves, to become more than they were. It’s good for the leaders – they end up with skilled staff. It’s good for the companies – they are more productive. It’s good for the employees – they are proud of their performance and happy for their future marketability.

Mike Borg, senior market development manager at Hewlett-Packard, remarked to me when I was researching my book Would You Work for You? that by training staff, you enable them. “You don’t have to rely on management to make every single decision. We rely on people who are closest to day-to-day activities to make sound decisions, with support and some guidance from management.”

A leader gives gifts
Today, in study after study examining what employees want in the workplace, the answers come back the same. People want respect, to be a real part of the team, to have an impact on decision making about their jobs, to have an opportunity to learn new skills, to grow and develop.

Good leaders give their people small gifts – tickets to a ball game, a free lunch, a day off. Great leaders give their people big gifts – space to grow, exhilarating challenges, trust, recognition and empowerment.

A leader builds
Each employee’s success is amplified when they are part of a team. A smart leader builds a company of leaders. And everyone benefits.

You know you have a great team in your organization when its members help each other on their own, even though such assistance is not part of their responsibility.

You know you have a great team when everyone has a shared understanding of what your organization as a whole is trying to accomplish.

You know you have a great team when everyone knows the team values and how those values are used to make decisions.

You know you have a great team when everyone’s value in the organization is focused on teamwork, participation, innovation and quality.

A leader is fearless
A fear of people smarter, bigger, better than yourself creates dwarfism.

Confident leaders understand this. They don’t expect to solve all their organizations’ problems alone. They delegate responsibility. They realize their role is to get things started, to facilitate, to encourage – and then to get out of the way.

A fear of the future grinds the organization to a halt. So be fearless. Recognize the need to be flexible, ever-changing. Since your challenges will be different in the future, your solutions must also be different.

A leader sees himself in the mirror
Exemplary leaders are “mirror-test worthy.” They can look at themselves and be satisfied with the image they see. They can feel the trust and confidence that their employees reflect back at them. They set an example for the rest of the organization. And when asked “Would you want to work for you?” they can answer in the affirmative. A boss can’t.

Sam Geist (@samgeist) is a professional speaker, author and facilitator who specializes in strategy, marketing and leadership.

Monday, May 13, 2013

7 Slightly Crazy Ways To Build A Happy, Productive, And Transparent Company






Building a “normal” startup was never something that excited us much at Buffer. After all, if you go ahead and start your own company, you finally have the chance to put all your ideas for how to build a great company into practice.

A few months back, we finally put the first ideas for the Buffer culture into words: You can see what we came up with in the above slideshow.

Of course, culture is much more than just a slideshow. Since we first started working on Buffer two years ago, we have been searching for the best process to make working every day as enjoyable and impactful as possible.

Here are the 7 top things we’ve been experimenting with and implementing: 

Free Jawbone UP for everyone
 What we’ve recently started is to give everyone that starts out at Buffer a Jawbone UP wristband. The band allows you to seamlessly track your sleep, your daily steps, nutrition and much more. Here is a screenshot of the Buffer team’s sleep habits: 

Why try this? 
One of our key values at Buffer is to work smarter, not harder. Together with an immense focus on personal improvement, giving everyone a chance to improve their sleep patterns seemed like a no-brainer. A few weeks in, this has already had an incredible effect. Browsing through everyone’s sleep patterns and discussing how to get more deep sleep over our virtual water coolers has an amazing effect on productivity. 

Open Salaries 
Something that was definitely very scary for us to do was to make all salaries public within the company. We created a formula to calculate everybody’s salaries and then went ahead to add it to our wiki page for everyone to see. 

Why try this? 
There are two key reasons we did this. The first and foremost is to truly commit to our value of transparency. Here is what Joel sent to everyone in the team in the announcement email:

“I truly believe that transparency breeds trust, that's one of the key reasons for this adjustment.”
The second element was that it made hiring new people for our team a lot easier and yes, you guessed it, more transparent. In fact, we could tell people how much they would earn, before we got into any details. We just ran through the formula and came up with the number.

The goal here is to eventually make all salaries and the formula publicly available. 

Free Kindle books for all 
Everyone on the Buffer team can grab any Kindle book they want, for free, at any time. There are no questions asked, you just drop the link to Amazon into a form field and you will get it on your Kindle device minutes later. Here are a few books I snatched up recently: 

Why try this? 
If you browse through the above slideshow, you will see that another one of our core values is “Have a focus on self improvement." And what could suit this better than reading books? So far dozens of books have been grabbed by our team. This is a great way to encourage learning for the team and quickly upped my daily reading amount. 

Open Equity 
It is one thing to have salaries made completely public throughout the company. Going the extra step to make equity completely open to everyone in the company was next. We created another formula that determines how much equity each new person on the team will get and why everyone on the team received what they did. This was definitely also nerve-racking, and yet, today it feels like one of the best decisions we’ve made. 

Why try this? 
I’m not exactly sure why, but making equity public felt like going beyond salaries in terms of transparency. Combining both salary and equity really made us put all our cards on the table. I believe this creates an amazing bond for the team. And as we plan on making all equity completely public, we hope to truly make the step towards an “open company.” 

The daily personal improvement 
At Buffer, we are using an amazing productivity app called IDoneThis, where everyone logs what they've accomplished and how they are working to improve. Glancing over recent examples for improvements, these stick out:

- “4th day streak of 6am rising.”

- “Back to 10 minutes of daily meditation consistently.”

- “Need to do some Pilates. Walking all the steps but still missing planned exercise.” 

Why try this? 
A daily log is a widely used tool in many companies. The element of “what am I working on to improve myself" is something that has always been a core part of what we do at Buffer. Because all improvements are shared company-wide, it is a great way to get encouragement and find a habit. On top of this, it’s an awesome opportunity to learn new skills. For example, I've picked up coding, in part because of this daily log. 

Great support for a free product 
This is something a lot of people called us crazy for doing. We are doing our best to provide amazing support for a product that is free for 98% of users. In fact, out of our 10-person team, about a third of us do full-time customer support work.

Why try this? 
Giving great customer support for something that’s free is great, precisely because it is crazy. No one else does it, and it allows you to truly create a “wow” effect. No one expects to get a response, so whenever people do get one, they are over the moon and spread the word as far as they can. Customer support is the new marketing department. 

Managing a remote team: The daily pair call 
The last idea that we’ve implemented recently is the daily pair call. Most startups use a daily standup to sync up on everything in the morning or evening. With a lot of our employees being in different time zones, that quickly became impossible. Instead, for each week, two people on our staff are paired up and have their own one-on-one calls. In these calls the two paired-up people talk about challenges, daily improvements, and what we are working on.

Why try this? 
The pairings are completely random and involve each team member. People that might not talk that often with each other get a chance to do so. An engineer, say, may get paired up with a support person. It’s also a great way to get daily face time in, which we couldn’t do otherwise.

Those are some of the ideas that are the key at Buffer for creating and maintaining our culture. The feedback so far has been amazing. I’d love to hear any thoughts you have on the above ideas, and what's worked well inside your own company.



Thursday, April 18, 2013

Building an Effective Executive Leadership Team

Executive leadership teams, the groups of senior level executives –typically led by the CEO—that drive an organization, have a substantial effect on the company's culture, work environment, strategic direction, and productivity. A well- or poorly-run team can literally mean success or failure in any sized company, because of its impact on an organization's ability to innovate, respond to market challenges, communicate with investors, foster employee loyalty, and manage productivity.

Given these high stakes, how can an organization's leader maximize the effectiveness of its executive leadership team? In our experience, these teams operate using different work styles, usually based on the preferences of the CEO. The two most common styles are:

Leader-centric. In this model, the CEO uses team meetings to share information, consult with other executives on important issues, and coordinate execution of decisions that the CEO has made. The CEO's style is a forceful one: the team's members maintain loyalty within that style, fully expecting that the CEO will make most of the key decisions. Jack Welch, in his book Winning, describes a leader-centric style this way: "By nature, some people are consensus builders. Some people long to be loved by everyone. Those behaviors can really get you in the soup if you are a leader….You are not a leader to win a popularity contest – you are a leader to lead."

Versatile. In the second model, the CEO aspires to build a more collaborative executive team. While these CEOs still hold the keys, they regularly seek to differentiate between decisions that are best made collaboratively, via team discussion and consensus, and those made by the CEO after consultation and input. In Tough Choices, Carly Fiorina, former CEO of Hewlett Packard, describes this style of team leadership: "Collaboration requires more consultation and agreement among peers. It requires acceptance of accountability while sharing resources. It means trusting others to do their job while knowing that others must trust you to do the same."

The model a CEO chooses can be influenced by a number of factors, but the biggest influencer is the CEO's own beliefs about leadership, and their own perceived—or real—strengths and weaknesses as a leader. CEOs who prefer the leader-centric style are often less comfortable with the personal relationship-building part of their job. They are less skilled with the role of coaching and facilitating, one that is generally required to build a highly interdependent leadership team. Their executive team meetings tend to be more formal and reserved, because they are less comfortable with open discussion, debating different viewpoints, and using varying team decision-making styles based on the requirements of the issue at hand.
 

The Advantages and Challenges of Versatile Teams

Both research and real-world experience indicate that versatile, collaborative leadership teams position their companies for the best opportunities to succeed. The process of building such a team helps prepare senior executives for success in their positions, supports healthy discussion on vital issues, and sets a tone throughout the company that engages and values people. This extra effort has provided a recipe for productivity and innovation at many companies.

But to build a healthy versatile team, leaders must both believe that the model can succeed and have the skills to build one. It's no small task.

A versatile team requires an investment of time and effort to build and nurture it, because success involves generating both the trust and the agreement among peers that Fiorina describes. Strong relationships between the CEO and each individual team member – and between the team members themselves – can greatly contribute to its effectiveness. Here's where self-understanding and versatility on the part of the CEO will be particularly helpful, because there will be times when a direct, leader-centric approach is appropriate (such as in the early stages of the team's development), and others when the collaborative style will yield more productive outcomes.

Avoiding Pitfalls

Make no mistake: in advocating the versatile team leadership model, we are not suggesting that CEOs abdicate their decision-making responsibilities. As Welch writes, successful collaborative CEOs do not believe that all decisions should be made by consensus. They are fully aware of decisions that need to be made alone, made in consultation with certain other individual executives, or delegated to others.

Successful leaders DO take the time to consider how decisions should best be made, and have the conviction to act on those decisions. By doing so, they avoid some pitfalls of ineffective collaborative processes, such as:

•Subtly manipulating the process to gain desired outcomes,

•Pretending to involve team members in decisions that are already made, or

•Slowing down the organization by seeking consensus on decisions that should have been made by an individual.

The good news is that a mindful, sustained executive investment in building a collaborative team yields great dividends, as team members bring their best work to the table with them, feeling valued as creative contributors. Clarity of roles is also vital, and keeps the team on course and focused. Participating in a well-functioning team is exciting, invigorating and highly productive, setting the stage for excellence throughout the organization and powerful impact on that ever-important bottom line.